Service

In the competitive landscape of real estate, the buying house service & quality assurance process plays a pivotal role in ensuring customer satisfaction and building a trustworthy reputation. This model is designed to outline a comprehensive approach to guaranteeing service excellence and quality assurance throughout the entire buying process.

Client Needs Assessment:
- Conduct thorough consultations with clients to understand their specific requirements, preferences, and budget constraints.
- Utilize comprehensive questionnaires and interviews to gather detailed information about the desired property.
Market Research:
- Stay abreast of current market trends, property values, and legal regulations.
- Regularly update clients on market conditions, helping them make informed decisions.
Pre-Qualification of Properties:
- Establish stringent criteria for property selection based on client preferences and needs.
- Conduct rigorous inspections and due diligence to ensure the properties meet quality standards.
Transparency and Communication:
- Maintain open and transparent communication channels between the buying house, clients, and relevant stakeholders.
- Provide regular updates on property searches, negotiations, and any potential challenges.
Legal Compliance:
- Ensure adherence to all legal requirements and regulations in the real estate sector.
- Collaborate with legal experts to verify property documentation, minimizing legal risks for clients.
Quality Assurance Standards:
- Implement a set of quality benchmarks for property inspections and evaluations.
- Regularly review and update quality standards to adapt to changing market dynamics.
Network of Professionals:
- Establish and maintain a network of reliable professionals, including real estate agents, inspectors, and legal experts.
- Collaborate with trusted partners to ensure a seamless and efficient buying process.
Customer Feedback and Improvement:
- Solicit feedback from clients post-transaction to gauge satisfaction levels.
- Use feedback to identify areas for improvement and refine service delivery processes.
Post-Purchase Support:
- Provide ongoing support post-purchase, assisting clients with any issues or concerns.
- Offer resources and guidance on property maintenance, renovations, and potential future investments.
Continuous Training and Development:
- Invest in the training and development of buying house staff to keep them updated on industry trends, legal changes, and customer service best practices.

Research, Design & Development

In Smartlook Fashionwear Limited, we believe Research & Development is the foundation of any collection. Our R&D teams in different locations source and develop the latest fabrics, finishes and washes ahead of the market. The team works closely with our extensive network of mills in order to provide customers with quality products in their desired price. Our Technical Support Teams ensure that samples are created and developed safely according to customers product required specification. We believe in innovation and that is why our R&D group keeps following up all the other section, such as fabric planning, knitting, dyeing, printing, finishing, lab, etc. Textile Industry is complex with innumerable fibers involving different processing. Therefore, the onus lies on us to take an initiative of handling various works associated with dyeing and processing of fabrics.

Our team of designers travel around the world to look for design inspirations and novel ideas that breathe new designs to our customers specification. We add value to our customers’ inhouse design teams and enhance their product while keeping true to their brand identity.

Sampling & Production Support

We provide samples that are developed to incorporate colors, fabrics and styles based on the requirements of our buyers. We export/manufacture samples in quantities as required by our customers. By offering this essential service, we sharpen the marketing efforts of our buyers in their region by giving them an edge over their competition. We assess factories in terms of Products Range, Quality of Products, Production Capacity, Facilities of Factories, Compliance Policy, Financial Capability, Man Power, Working Conditions, Managerial Efficiency, Factory Quality Policy. Our presence in Asia enables us to manage our manufacturing operations effectively. We have experienced technical experts on-site who monitor and control the quality at our factories. With our experienced and skilled on-site Quality Control teams, we can provide our partners with the transparency and controls needed to measure the quality of each order.

Sampling & Production Support

Pricing, Sourcing & Merchandising

We scrutinize prices quoted by our factory as well as other suppliers and with our own experience of the cost structure in the country, we obtain the most realistic prices from them. Smartlook Fashionwear Limited, has a supply sources which allows us to give our customers special support through new fabrics and trims from home and abroad. Smartlook Fashionwear Limited,has experienced merchandising team for different products and categories. Through the diversified team, customers can expect proper product support.

Logistics & SCM

Our Logistic Team, BD Logistic(A Freight Forwarding Concern) is about to on set logistics company, which will allow the whole process to run smoothly. Apart form this, Shipping documents are checked by our Commercial & Supply Chain Team as per the buyer’s instruction and LC instruments and the set of copy documents are sent to buyers well in advance before shipment to avoid any discrepancies.